🚫 We only ship within the contiguous United States. No international shipping is available.

Here are the available delivery options:

Standard Delivery:

Delivery Time: 4 to 9 business days

Cost: $7.50 (But it’s free if your order is over $29!)

Ground Delivery:

• Delivery Time: 3 to 7 business days
• Cost: $12.50

❌ LOCATIONS WE DO NOT SHIP TO:

Unfortunately, we are unable to ship to the following destinations:

• Alaska
• American Samoa
• Australia
• Canada
• Guam
• Guatemala
• Hawaii
• Northern Mariana Islands
• Overseas American military bases
• Puerto Rico
• Virgin Islands

🔎 WANT TO TRACK YOUR ORDER?

✨Your beauty is on the way — and we’ll keep you updated every step of the journey!

⚠️ During busy periods or special promotions (like Black Friday, Christmas or sales), deliveries may take a little longer than usual. Your beauty is on the way!

Track your order anytime ✨

You can easily check your delivery status through the Account page
If you have an account, simply log in and go to Account → Orders → Order Details.

Not sure what you’re looking for? 💕
Choose the topic that best matches your need below:

🚚 SHIPPING CONFIRMATION

When your order is handed over to the courier, you’ll get another email with a tracking link so you can follow your delivery.

You can also track your order anytime through our website: Account .

⏱️ DELIVERY TIMEFRAME

Orders usually arrive within 7 business days from the shipping date.

❌ TRACKING LINK NOT WORKING?

If you’re having trouble with your tracking link, please see our dedicated FAQ here.

💬 NEED MORE HELP?

✨Your beauty is on the way — and we’ll keep you updated every step of the journey!

⚠️ During busy periods or special promotions (like Black Friday, Christmas or sales), deliveries may take a little longer than usual. Your beauty is on the way!

We understand how frustrating this can be. Here are the most common situations and what you should do:

📦 YOU RECEIVED A DELIVERY ATTEMPT NOTICE

• If the courier tried to deliver while you were away, they may leave a card in your mailbox or send you a notification by email/SMS.

• What to do: Follow the instructions in the notice to rearrange delivery or collect your parcel.

🏡 THE PACKAGE MAY BE AROUND YOUR PROPERTY

• Couriers sometimes leave packages in a safe place near your home (porch, garage, back door, mailbox).
  
• What to do: Check all possible areas around your property.

👥 A NEIGHBOR MAY HAVE RECEIVED IT

• Occasionally, parcels are delivered to a neighbor by mistake.
  
• What to do: Ask your neighbors if they received the package on your behalf

💬 STILL CAN'T FIND YOUR ORDER?

• If you've tried the steps above and still can't locate your order, please contact our Customer Care Team

To reach us, please complete our Contact Us form, and a member of our team will respond within 24–48 business hours, if not sooner.

✨ Don't worry — we'll investigate with the courier and help you resolve this as quickly as possible.

We are sorry to hear that there are item missing from your order!

📦 CHECK YOUR ORDER DETAILS

• Review your order confirmation email or the order history in your account.
  
• Make sure the missing item was actually included in your order and not shipped separately.

📦 STILL MISSING?

✨ We'll investigate right away and make sure you receive the support you need.

We strive to process orders as quickly as possible, but sometimes delays can occur.

Here are the most common scenarios and what you can do:

📦 MY ORDER HASN'T SHIPPED YET

• Possible reason: High order volume during promotions or holidays may cause a short delay in processing.
  
• What to do: Check your email inbox (and spam folder) for your Order Confirmation. If you haven't received a Shipping Confirmation yet, your order is still being prepared.

🚚 MY ORDER HAS SHIPPED, BUT TRACKING IS NOT UPDATING

• Possible reason: Courier delays or system sync issues. Tracking may take up to 24 hours to update after shipping.

What to do:

• Wait until the next business day and check again.
• Visit the courier's website directly with your tracking number.
• If the link still doesn't work, see our dedicated FAQ here.

⏱️ TRACKING IS UPDATING, BUT THE ORDER IS MOVING SLOWLY

Possible reason: Logistics issues, courier delays, or bad weather can slow down transit.

What to do: Use the Account page to monitor progress. Most delays resolve within a few days.

💬 STILL CONCERNED?

✨ Thank you for your patience — your beauty is on the way, and we'll make sure it reaches you as soon as possible!

⚠️ During busy periods or special promotions (like Black Friday, Christmas or sales), deliveries may take a little longer than usual. Your beauty is on the way!

There is no minimum order, however, to get free shipping, spend at least $29.There’s no minimum order — you can shop freely and get exactly what you love 💕

✨ However, to enjoy free shipping, make sure your order totals at least $29.

We know how important it is to track your order. Here are the possible scenarios and what you can do:

🔄 TRACKING LINK SHOWS NO UPDATES

• Wait a little longer: Tracking details may take up to 24 hours after shipping to appear.

• Check again tomorrow: Updates are usually visible the next business day once the courier scans the package.

🚚 TRACKING LINK DOESN'T REDIRECT CORRECTLY

• Go directly to the courier’s website and enter your tracking number.

• Some couriers may not sync with our system in real time.

❌ TRACKING LINK STILL NOT WORKING

• Contact our Customer Care Team: We’ll check with the courier and provide you with the latest information.

To reach us, please complete our Contact Us form, and a member of our team will respond within 24–48 business hours, if not sooner.

When your order status shows “In Transit”, it means the courier has picked up your package and it’s on its way to you.

If it seems to be stuck, here are the most common situations and what you should do

📦 STATUS SHOWS "IN TRANSIT" BUT NO UPDATES FOR 1–2 DAYS

Possible reason: The courier has the package, but it may take up to 24–48 hours for scans to update.

What to do:

• Wait a little longer and check again tomorrow.

🚚 TRACKING LINK NOT UPDATING FOR SEVERAL DAYS

Possible reason: Courier system delays or technical issues.

What to do:

• Try using the courier’s website directly with your tracking number.
• Contact the courier directly for more detailed information.
• If the link still doesn’t work, see our FAQ: “The tracking link for my order is not working. What can I do?”

⏱️ PACKAGE IS IN TRANSIT BUT MOVING SLOWLY

Possible reason: Delivery may take longer due to courier delays, high shipping volumes, or unexpected events (e.g., bad weather).

What to do:

• Track your order on our Track Your Order page.
• Check if the courier has sent you any email or SMS notifications about the delay.
• For more details, see our FAQ: “Why is my order experiencing a delay?”

💬 STILL IN TRANSIT WELL BEYOND THE EXPECTED TIMEFRAME

Possible reason: Significant courier delays or an issue with the shipment.

What to do:

• First, contact the courier directly with your tracking number to request an update.
• If the issue is not resolved, please reach out to our Customer Care Team so we can investigate further.

To reach us, please complete our Contact Us form, and a member of our team will respond within 24–48 business hours, if not sooner.

✨ Thank you for your patience — your beauty is on the way, and we'll make sure it reaches you as soon as possible!

⚠️ During busy periods or special promotions (like Black Friday, Christmas or sales), deliveries may take a little longer than usual. Your beauty is on the way!

✨ You can easily add or update your delivery addresses directly in your account area.

1. Go to “My Account” → “My Addresses”

Log in to your account and open the My Addresses section in the left-hand menu.
Here you’ll see two areas:

• My Saved Addresses, where your existing addresses are listed.
• Add New Address, where you can enter a new one.

2. Add or edit your address

In the Add New Address form, fill in the required fields:

• First and last name
• Email address
• Phone number
• Search or enter your full address manually

You can also select:

Set as favorite for shipping (default delivery address)

Set as favorite for billing (for invoices)

3. Save Your Changes

Once you’ve completed all the details, click Save Address.

If you already have saved addresses, you can use Edit or Remove to manage them.

4. Use your saved address at checkout

When placing an order, you’ll be able to select one of your saved addresses or enter a new one directly during checkout.

• ℹ️ There's a 29-character limit per line, so keep your address short and clear.👉 Use abbreviations like: Street → St, Avenue → Ave, Apartment → Apt, Number → No.
  
• Once an order is confirmed, the delivery address cannot be modified.

• If you entered the wrong address, you have 30 minutes to cancel your order and place a new one.
  

Refund times may vary depending on your payment method and your bank’s processing policies.

• Wait a few business days

Most refunds are completed within this time frame.

• If you don't see it, contact us: please complete our Contact Us form, and a member of our team will respond within 24–48 business hours, if not sooner.

Our Customer Care Team will check your case and update you as soon as possible 🌸

💡 Tip: weekends and holidays don’t count as business days — that can slightly delay the transaction.

Don’t worry 💕

This status simply means that the courier tried to deliver your package but couldn’t reach you.

Here’s what you can do next:

📬 CHECK YOUR MAILBOX

You may find adelivery attempt cardwith instructions for redelivery or pickup.


🔄 WAIT FOR A NEW DELIVERY ATTEMPT

Our courier will usually try again within the next few days.

❓ STILL HAVEN'T RECEIVED IT AFTER A FEW DAYS?

Don't worry — once the courier confirms that delivery wasn't successful, we'll automatically issue a refund.

✨You’ll be informed every step of the way — no need to contact us unless the situation doesn’t update after several days.

We’re sorry your order didn’t meet your expectations 💕

To make a return or if you have issues with your recent order, simply follow the steps below — it only takes a few minutes!

👤 Registered customers

Step 1: Log in to your account on our website.

Step 2: Go to My Purchases.

Step 3: Select the order containing the item(s) you wish to return.

Step 4: Click the button “Request a Return and Refund”.

Step 5: Choose the product(s) you want to return and select the appropriate reason.

Step 6: Review all information and confirm your request.

💡 As a registered customer, you can complete everything directly from your personal account — quick and simple!

👥 Non-registered customers

Step 1: Click here to access the Request a return page.
Step 2: Enter your order number and the email address used during checkout.
Step 3: You’ll receive an email with a secure link — click it to open your order summary.
Step 4: On the order page, click “Request a Return and Refund” to start your request.
Step 5: Follow the instructions to select the product(s) and choose the appropriate reason.
Step 6: Review all details carefully and confirm your request.

💡 You don’t need an account to complete this — it only takes a few minutes!

📑 Requirements for a Return

• Request must be submitted within 30 days.
• If purchased during a promotion (e.g., 2+1, 3+3), all promo items must be returned.
• Items must be unused, in original condition, with packaging and labels intact.

💳 How Refunds Are Processed

• Once your package arrives at our warehouse, we’ll issue a refund for the returned items.
• It may take up to 4 weeks from the shipping date for the refund to appear on your card.

📄 Withdrawal Form

Download and include the form below with your return:

Withdrawal FormDownload

We strive to process orders as quickly as possible, but sometimes delays can occur.

Here are the most common scenarios and what you can do:

📦 My order hasn’t shipped yet

• Possible reason: High order volume during promotions or holidays may cause a short delay in processing.
• What to do: Check your email inbox (and spam folder) for your Order Confirmation. If you haven’t received a Shipping Confirmation yet, your order is still being prepared.

🚚 My order has shipped, but tracking is not updating

• Possible reason: Courier delays or system sync issues. Tracking may take up to 24 hours to update after shipping.
• What to do:
  
• Wait until the next business day and check again.
• Visit the courier’s website directly with your tracking number.
• If the link still doesn’t work, see our dedicated FAQ here.

⏱️ Tracking is updating, but the order is moving slowly

• Possible reason: Logistics issues, courier delays, or bad weather can slow down transit.
• What to do: Use the Track Your Order page to monitor progress. Most delays resolve within a few days.

💬 Still concerned?

✨ Thank you for your patience — your beauty is on the way, and we’ll make sure it reaches you as soon as possible!

During busy periods or special promotions (like Black Friday, Christmas or sales), deliveries may take a little longer than usual. Your beauty is on the way!

⚠️ During busy periods or special promotions (like Black Friday, Christmas or sales), deliveries may take a little longer than usual. Your beauty is on the way!

We’re sorry to hear that your order didn’t arrive in perfect condition. Sometimes external damage can occur during transportation.

Here’s what you should do:

📦 Package damaged, but items are usable

If the outer box or wrapping is damaged but the products inside are intact and safe to use, no further action is required. We apologize for the inconvenience and hope you’ll still enjoy your products.

🚫 Products damaged or unusable

If your product arrived broken, leaking, or unusable, don’t worry 💕 — you can request a return and refund directly on our website.

🪄 Simply follow the steps explained in our Return & Refund section:
👉 it shows exactly how to submit your request,
👉 whether you’re a registered user (from your account) or a guest (via the dedicated form).

💡 Check the FAQ: How can I make a return?

⏳ Typical timeframes

• 💳 Credit/debit card → up to 10 business days
• 🏦 Bank transfer or PayPal → usually 3–5 business days

✨ You’ll receive an email notification as soon as your refund has been processed.

🚨 If your refund seems delayed here’s what you can do:

1. Wait a few business days

Most refunds are completed within this time frame.

2. If you still don’t see it:

Reach us:

1️⃣ Go back to the 🏠 main Help Center page.

2️⃣ Tap 📦 My Online Order, My Shipping or Return.

3️⃣ Then select Returns & Refunds → Follow up on a refund → Contact us.

Our Customer Care Team will check your case and update you as soon as possible 🌸

💡 Tip: weekends and holidays don’t count as business days — that can slightly delay the transaction.

🎁 Missing your free gift? Here’s what to do

We’re sorry your free gift didn’t arrive with your order 💕
Don’t worry — here’s how to check and get support easily:

1. Check your order details

Make sure your order qualified for the promotion and that the gift was included in your order summary.

2. Confirm the gift was missing

If the gift isn’t listed or wasn’t in your parcel, you can let us know directly through our Help Center.

3. Contact our Customer Care Team

To reach us:
1️⃣ Go back to the main Help Center page.
2️⃣ Select My Online Order, My Shipping or Return.
3️⃣ Choose Where is my order → Gift not received → Contact us.

💡 Gifts and promotions are subject to availability and limited in time.

Our team will review your request and do their best to make it right!

We are so sorry this has happened!

Sometimes mistakes occur, but here’s how to resolve it quickly:

1. Double-check your order

Review your order summary in My Account or the order confirmation email to confirm which items you should have received.

2. Verify the package contents

Check all packaging carefully — sometimes smaller items can be hidden in protective wrapping.

3. ❌ Still incorrect? Please contact us right away

To reach us, please complete our Contact Us form, and a member of our team will respond within 24–48 business hours, if not sooner.

Yes! 💕
If you purchased an item in one of our stores, you can return it to any KIKO store within 30 days of purchase — just remember to bring your receipt with you.

🛍 Online orders can also be returned in store — simply take your order confirmation email and the product(s) you wish to return.

KIKO Milano offers customers the opportunity to pay for online orders with:

All major credit cards including: Visa, Mastercard, American Express, Diners Club and Discover

Shop Pay

Shop Pay Installments

Klarna

Apple Pay

Google Pay

Amazon Pay

Paypal

Once your order has been processed, we are unable to cancel or modify it. To ensure your order is delivered as quickly as possible, we begin processing orders shortly after they are placed, which means changes can no longer be made once processing has started.

If you no longer wish to keep your order, you may return eligible items in accordance with our Return Policy once your order has been delivered.

A payment authentication issue occurs when your payment details can’t be verified and the transaction fails.

Here are the most common situations and how to solve them:

❌ Wrong payment details

Double-check that you entered the correct card number, expiration date, CVV code, and billing address.

💳 Insufficient funds

Make sure you have enough funds in your account to cover the purchase.

🔒 Bank or provider declined the payment

Payments may be blocked for security reasons. Contact your bank or card provider to confirm and authorize the transaction.

🚫 Payment method not working

Try placing your order with another payment method (PayPal, Apple Pay, Google Pay, Klarna, etc.).

✨ Don’t worry — payment issues are usually temporary.

Once resolved, you’ll be able to place your order smoothly again.

🛠️ If you’re experiencing issues with the website itself, visit our Technical Issues FAQ for more help.

Back

No worries 💕 — let’s make sure everything went through correctly!

Here’s what to do:

1. Check your inbox

• Look in your spam, junk or promotions folders — sometimes our emails end up there.
• The confirmation email is sent to the address used at checkout and includes your order number.

2. Check your account

If you have a registered account, go to My Account → My Purchases to see if your order appears there.

If it does, your order has been confirmed even if the email didn’t arrive.

3. Check your payment

If no confirmation email and no order in your account, your payment might not have gone through. Please verify that the transaction wassuccessfully processed with your payment provider or bank.

4. Still not sure?

Please contact our Customer Care Team.

To reach us, please complete our Contact Us form, and a member of our team will respond within 24–48 business hours, if not sooner.

We’ll be happy to double-check and make sure your order is safely on its way 💌

Once an order has been placed, changes are very limited.

Here’s what you can do depending on the timing:

✨ Cancel within 30 minutes

• You have 30 minutes from the time of purchase to cancel your order directly from your account.

👉 To cancel, follow the steps in our dedicated FAQ

• Once canceled, you can easily place a new order with the correct items or address.

📦 After 30 minutes

Once the 30-minute window has passed, the order can no longer be canceled or changed.

If you no longer wish to keep the items, you can take advantage of our generous return policy — you have 30 days from the date of purchase to return your order.

👉 For full details, please see our dedicated FAQ

No worries 💕 — this can happen for a few different reasons.

Let’s go through the main checks together:

1. Double-check your payment details

Make sure your card number, expiration date, CVV, and billing address are entered correctly.

Small typos can cause a declined transaction.

2. Check with your bank or provider

Your bank might have:

• temporarily blocked online or international transactions
• reached a spending limit
• or flagged the payment for security reasons
  

Contact them to confirm that everything is fine on their side — once cleared, you can try again.

3. Try Another Payment Method
You can easily select a different option at checkout (for example, PayPal, another card, or Klarna where available)

To get details of yournearest KIKO storeor find the opening hours of our stores, please use our Store Locator on KIKO website!

Need to make a change to your appointment? 💕

To modify or cancel your booking, please contact the store directly where your appointment was scheduled.

Our Beauty Assistants will be happy to help you find a new time or make the necessary changes.

You can find your store’s contact details in the “Find a Store” section of our website.

If you’re having trouble or can’t reach the store, don’t worry! 💌
You can contact our Customer Care team.

To reach us, please complete our Contact Us form, and a member of our team will respond within 24–48 business hours, if not sooner.

Booking your appointment is super easy! ✨

At KIKO, we love helping you find the perfect look for every occasion.

To book your next beauty service: please contact the store directly where your appointment was scheduled.

Our Beauty Assistants will be more than happy to assist you.

You can find your store’s contact details in the “Find a Store” section of our website.

It only takes a few minutes, and you can do it comfortably from home.

We don’t offer specific discounts for large purchases.
Our products are available exclusively in KIKO stores and online.

✨ However, we regularly run special offers and promotions, so make sure to check our website or subscribe to our newsletter to stay updated!

The payment for Beauty Services at Kiko takes place at the store where the service is provided.

After receiving the service, you can proceed to the payment counter in the store to complete the transaction.

Please note: KIKO ME is temporarily paused until further notice; your points will not expire during this period and their validity will be extended.

The Welcome Gift is the very first reward waiting for you as a KIKO Loyalty member! 🎁

Receive 15% off your first order. After signing up, you’ll be sent a discount code via email, which you can copy and enter at checkout to redeem your savings.

To enjoy your gift:
1️⃣ Copy the code from the email you received.
2️⃣ Log in to your account to make sure you collect Loyalty points.
3️⃣ Enter the code at checkout in the promotion code field.

💋 It’s our way to say “welcome” and thank you for joining the KIKO beauty community!

If you need help using your code or it doesn’t work, please contact us.

To reach us, please complete our Contact Us form, and a member of our team will respond within 24–48 business hours, if not sooner.

Please note: KIKO ME is temporarily paused until further notice; your points will not expire during this period and their validity will be extended.

The Birthday Gift is one of the exclusive treats of the KIKO Loyalty Program— a beauty surprise to celebrate your special day! 💕

🎯 Eligibility

• Available for customers enrolled in the KIKO Loyalty Program.
• Make sure your birthday date is saved in your account details.
• You must give consent to receive marketing emails in order to receive the coupon.

🎁 How it works

• Around your birthday, you’ll receive an email with a unique coupon code.
• The coupon code allows you to pick up the special gift we selected for you. Grab your favorite shade directly at checkout (online or in store)!

💻 / 🛍️ How to redeem

• Online: Log into your account and enter the coupon code at checkout.
• In store: Show the coupon code to a Beauty Assistant to collect your gift.

📩 Didn’t receive your code?

• Check your spam/junk folder.
• Confirm that your birthday is saved in your account and that you consented to receive communications

✨Enjoy your special gift — because your beauty deserves to be celebrated!

Please note: KIKO ME is temporarily paused until further notice; your points will not expire during this period and their validity will be extended.

We’re sorry to see you go! 💕

If you wish to stop participating in the KIKO Loyalty Program, you’ll need to request the deletion of your KIKO account via our Contact form.

To reach us, please complete our Contact Us form, and a member of our team will respond within 24–48 business hours, if not sooner.

Please note:
Deleting your account will result in:

• the loss of all accumulated points
• the loss of all rewards earned
• removal from mailing lists and newsletters
• complete deletion of your data from our system

We truly hope you’ll change your mind and stay with us — there are still so many beauty surprises waiting for you! 💄✨

Please note: KIKO ME is temporarily paused until further notice; your points will not expire during this period and their validity will be extended.

Joining the KIKO Loyalty Program means access to exclusive rewards! We want to bring value to every single purchase you make.

Here the main rules:

1. Our Loyalty Program allows you to reach different levels, each of which will give you access to new surprises and rewards.

2. Your level is determined by the purchases made in the previous year!

3. $2 spent equals 1 point

4. If you're a new member, your level is determined by your purchases made in the 30 days after the subscription!

5. You will collect points by purchasing any of our products or services either in store or online.

6. Balance is calculated annually. The points collected during year 1 will grant you access to the next level in the year 2.

Details of levels and rewards can be found in the Program Regulations.

Please note: KIKO ME is temporarily paused until further notice; your points will not expire during this period and their validity will be extended.

No worries — sometimes your points may take a little time to appear! ✨

Here’s what you can do step by step:

1. Check your purchases

Go to your My Account area and open My Purchases.

Make sure your last order is listed — if it’s there, your points will be added soon

2. If your purchase isn’t listed

It means the order wasn’t linked to your KIKO account.

Points and rewards can only be added when you’re logged in at the time of purchase or when you scan your Loyalty QR Code in store.

✨ Points of attention:

Always log in before shopping online, and show your QR Code at the checkout when shopping in store.

💋Remember: your points balance is updated automatically and recalculated every year based on your purchases.

Please note: KIKO ME is temporarily paused until further notice; your points will not expire during this period and their validity will be extended.

You have plenty of time to enjoy your rewards! ✨
Your rewards are valid for 12 months from the date you unlock your tier level.

🗓️ For example:
If you reach a new level and unlock your rewards on November 25th, you’ll have until November 24th of the following year to use them.

So don’t wait too long — treat yourself and enjoy your KIKO rewards! 💕

Please note: KIKO ME is temporarily paused until further notice; your points will not expire during this period and their validity will be extended.

If you return a product or service purchased in store or online, the points earned from that purchase will be deducted from your Loyalty balance — in proportion to the refunded amount.

💋 Your points balance always reflects your final purchases, so it stays fair and accurate!

Please note: KIKO ME is temporarily paused until further notice; your points will not expire during this period and their validity will be extended.

Joining the KIKO Loyalty Program is super easy! ✨

Simply create an account on the KIKO website (click on the account icon at the top right of the homepage) and confirm you’d like to join the Loyalty Program by filling out the required details.

It only takes a few minutes to unlock a world of exclusive rewards, beauty surprises, and special offers just for you! 💄

Please note: KIKO ME is temporarily paused until further notice; your points will not expire during this period and their validity will be extended.

Your points are usually added to your account right after your purchase — almost instantly! ✨
In some cases, it may take a few hours for the update to appear.

💡 Don’t worry if you don’t see them right away — they’ll show up soon!

Remember: your points balance is recalculated annually, and the points you earn now will help you reach new levels after one year from your enrollment date.

Please note: KIKO ME is temporarily paused until further notice; your points will not expire during this period and their validity will be extended.

You can easily view your Loyalty level and points balance in the My Account section — right at a glance! ✨

To explore all your rewards and benefits, simply go to My Loyalty Program inside your account.
There, you’ll find:
💋 Your current tier level (Stylish, Artistic, or Creative)
🎁 The rewards available to you and the ones you can unlock next
⭐ How many points you need to reach the next level

Please note: KIKO ME is temporarily paused until further notice; your points will not expire during this period and their validity will be extended.

Earning points has never been easier! ✨
For every $2 spent, you’ll earn 1 point when you shop using your KIKO account — in store or online.

💡 Don’t forget to log in at checkout to make sure your points are added!

Want to reach the next level? 🎯

Collect 51 points or more to unlock the second tier and enjoy even more rewards.

Points you earn this year will help you reach higher levels next year — and unlock even more beauty surprises! 💕

Please note: KIKO ME is temporarily paused until further notice; your points will not expire during this period and their validity will be extended.

During this period:

🎁 Can I redeem the rewards I've already earned?

No, it won't be possible to redeem rewards during the transition period. If you'd like to use your rewards from the current program, please redeem them by September 5th 2026.

🌟 What happens to the points I've already earned?

Your points are safe! You'll be able to use them again once the new loyalty program is launched.

🛍️ What happens if I make purchases during this period?

Your points balance and tier will remain visible but won't be updated. Purchases made online or in store will continue to earn points.

💡 To continue earning points, remember to log in online and identify yourself in store.