Shipping policy

  1. KIKO agrees to deliver the Products, subject to availability, without undue delay. Products are delivered by way of courier, and delivery times vary depending on the method of shipment and the shipping destination. All delivery dates indicated at the time the order is placed are approximate. 

  2. KIKO ships domestically in the U.S. only. KIKO does not ship to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands or to any other U.S. territory or outside of the United States. KIKO does not ship to P.O. boxes or APO/FPO/DPO addresses. Delivery is made without an appointment. 

  3. Clients may choose among the following shipping options: 

    - Standard (FedEx, USPS) - Cost: $7.50 (free for orders from $29.00) - Approximate delivery time: 4-9business days;  - Ground (FedEx) - Cost: $12.90 - Approximate delivery time: 3-7 business days;  Certain items containing hazardous substances are required by the U.S. Department of Transportation to be shipped by ground transportation only; therefore, such Products will only be available for shipping via ground transportation. 

  4. KIKO will not be liable to the Client for any delays in fulfilling the Order or delivering the Products due to circumstances beyond the reasonable control of KIKO. 

  5. The ordered Products will be sent to the shipping address specified by the Client. Once KIKO has shipped the Products, the Client will receive a shipment confirmation e-mail. 

  6. Deliveries are made Monday through Friday, during normal business hours, except on national holidays, according to the terms and conditions set forth by the courier.. Delivery is deemed to have been completed when products are delivered to the client at the address specified on the order. We are not responsible for lost merchandise during and after the delivery process. Please contact the shipping company if any problem would arise.  

  7. When "Standard Delivery" is selected by Client, if the Products cannot be delivered due to absence of the recipient at the specified address, the postal worker will leave a delivery card and the shipment will be available to pick up from the Post Office for approximately ten (10) working days. After this period, the products will be returned to KIKO. KIKO will then proceed to refund the amount paid by the Client, net of the costs incurred to ship and return the Products to KIKO and any expenses related to the storage of the Products by the courier. 

  8. The Client will be notified that the Order has been cancelled via e-mail, which will also include the amount of the actual refund. The refund amount will be credited to the original payment method used by the Client for the purchase. 

  9. At the time of delivery of the Products, the Client is required to carefully check:  (a) that the tamper-proof label is intact and the packaging has not been damaged or otherwise altered; and  (b) that the number of delivered pieces matches the amount indicated in the shipping document. 

  10. The Client must immediately report any damage to the tamper-proof label, to the packaging or to the Products or if the number/type of Products delivered do not match those ordered, by contacting KIKO’s Customer Service via our Help Center, identifying the Order for which these problems occurred. 

  11. Events outside the reasonable control of the parties, including but not limited to unavailability of means of transportation and unforeseen or unavoidable events (e.g. natural disasters, extreme weather, industrial action) that result in a delay in deliveries or make deliveries difficult or impossible or cause significant increases in KIKO's delivery expenses, will give KIKO the right to split up, resend or cancel the Order, in full or in part. In these cases, KIKO must immediately inform the Client of its decision by sending an e-mail to the address provided by Client and, in cases of full or partial cancellation, KIKO’s only obligation shall be to refund the Client for any sums already paid. The Client shall have no other claims against KIKO for any reason.