Refund policy

If a Client is not happy with any Product, Client may return unopened, resalable items in their original packaging within thirty (30) days of order date (“Return Period”) for a refund.. Where Products show signs of use, refunds will not be processed. Products will not be eligible for return/refund if received by KIKO after the expiration of the Return Period. Returns are only possible for items purchased through the Website. Items returned after the return period will not be refunded and will not shipped back to the customer.

To request a return, the Client (if registered) must complete the REQUEST A RETURN AND REFUND form in the My Account section (My Purchases section). If not registered user, the customer can fill in the Request Return form . 

Instructions for processing the return and obtaining a refund will be provided after the request has been made directly from our Customer Care. 

It's important to enclose in the package all the information related to the order (order number, items returned). KIKO will not be liable for any loss of or damage to Products returned.  The direct costs of returning the Products will be paid by the Client.

Refunds are generally processed within thirty (30) days from KIKO’s receipt of the returned Products; this timing may vary depending on Client’s financial institution. Refunds will be made using the same method of payment used by the Client for the purchase of the Products

KIKO will not exchange items purchased on the Website. 

KIKO shall have the right to amend its return, refund and exchange policy at any time, without notice. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@us.kikocosmetics.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orders@us.kikocosmetics.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at noreply@us.kikocosmetics.com.

Order that include promotion such as free products (e.g. 3+3, 2+1, 1+1), cannot be returned 'partially': the entire order must be returned